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If you have questions, or are experiencing problems, you have come to the
right place. There are a variety of documentation resources available for your
assistance. Still can't find a solution? Send us an email. We always
reply within 24 hours. Phone support is also available with a support
contract.
Email Support
If you have product questions, please write us at
support@grandlogic.com. For current customers, if you are contacting us regarding JobServer, please
include your env.info file with all support
correspondence so that we may better assist you. This file
can be found in the jobserver/conf product installation directory.
Phone Support
When contacting us by phone, if you are call is regarding JobServer, email us
your env.info file so that we may better assist you. This file
can be found in the jobserver/conf product installation directory.
If you don't have a phone support contract and are interested in
purchasing one, please contact sales for more information.
JobServer Support Contents
JobServer System Requirements
Server requirements:
- Java 1.5.x or higher
- Microsoft Windows (2000/XP) or Unix/Linux computers that are compatible with Java
- Minimum of 256M memory.
- Minimum of 100M free disk space.
- The Professional version requires a relational database. MySQL, Oracle, and PostgreSQL are supported. Standard version comes with its own built-in database so it requires no additional software.
Client requirements:
Client is browser based and will run on IE 5.5 or higher and Mozilla 1.x. Other
browsers are usable but have not been extensively tested.
JobServer Product Installation Instructions
Perform the following steps to start the installation:
Step 1:
(Windows Platform)
After downloading the software unzip the archive file and place the contents in a directory where you want the
software to be installed. The
contents of JobServer will be contained in a directory named jobserver.
OR
(Unix/Linux Platform)
After downloading the software, put the bundle in a directory where you want the product to be installed.
Then execute the command:
> gzip -cd jobserver-std-v1-2.tar.gz | tar -xv
This will unpack the software and installs it under a directory named jobserver. Note that the TAR/GZip downloads require a GNU-compatible tar command to extract, due to long filenames.
Step 2:
Now change your working directory to the jobserver directory and follow
the instructions in the REAME_INSTALL.htm file to complete the setup process.
JobServer Resources
JobServer Product Documentation
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