Grand Logic, Inc.

JobServer Product Support Plans

  1. Basic Support
  2. Standard Support
  3. Premium Support

Support and Maintenance Plan Comparison
Basic Support Plan Standard Support Plan Premium Support Plan
Product Version: Standard Only Pro & Standard Pro & Standard
Documentation: YES YES YES
Email: YES YES YES
Telephone: NO YES YES
Coverage Days: Monday-Friday excluding holidays Monday-Friday excluding holidays 365 days
Coverage Hours: 9:00AM EST - 8:00PM EST Monday-Friday 9:00AM EST - 8:00PM EST Monday-Friday 24x7
Response Time: 2-days 1-day 4-hours
Contacts: email only email & phone email & phone
Contract Duration: 1-year 1-year 1-year
Base Cost: $995 per production system + 20% of the total licenses purchased $1995 per production system + 20% of the total licenses purchased $3995 per production system + 25% of the total licenses purchased
Patches: YES YES YES
New Releases: YES YES YES
-----------------------------------------Additional Options------------------------------------------------
24x7 Direct Contact: - - $3495 - $8495 per production system
Additional 24x7 Contact: - - $2995 - $6995 per production system


Support plan notes: