JobServer Product Support Plans

Grand Logic, Inc.

Support and Maintenance Plan Comparison
	Basic Support Plan	Standard Support Plan	Premium Support Plan
Product Version:	Standard Only	Pro & Standard	Pro & Standard
Documentation:	YES	YES	YES
Email:	YES	YES	YES
Telephone:	NO	YES	YES
Coverage Days:	Monday-Friday excluding holidays	Monday-Friday excluding holidays	365 days
Coverage Hours:	9:00AM EST - 8:00PM EST Monday-Friday	9:00AM EST - 8:00PM EST Monday-Friday	24x7
Response Time:	2-days	1-day	4-hours
Contacts:	email only	email & phone	email & phone
Contract Duration:	1-year	1-year	1-year
Base Cost:	$995 per production system + 20% of the total licenses purchased	$1995 per production system + 20% of the total licenses purchased	$3995 per production system + 25% of the total licenses purchased
Patches:	YES	YES	YES
New Releases:	YES	YES	YES
-----------------------------------------Additional Options------------------------------------------------
24x7 Direct Contact:	-	-	$3495 - $8495 per production system
Additional 24x7 Contact:	-	-	$2995 - $6995 per production system

Support plan notes:

A single production system can include one production environment (one JobServer database) along with supporting development and QA/UAT environments. This also includes distributed Agent host computers and hot failover/standby servers.
QA and UAT licenses are for non production use only, which include QA testing, UAT, and staging.
Development licenses are for development use and development testing purposes only.
Disaster recovery environments are considered separate production systems.
Standard and Premium Support plans provide access to all new releases and features at no additional cost.
If a release has been end of lifed (EOL), only Standard or Premium Support Plans are available for purchase.
Renewing support of inactive licenses requires renewing for current and next calendar year support.
Basic Support plan only available to active customer.
Plans and rates are subject to change without notice.
All prices in USD.